*READER BEWARE** This company took advantage of my elderly parents and still have not finished an incomplete job with one of the worst quality of finish work I have seen, especially for a national franchise. Not only did the windows my parents ordered take 4 months to get in, were not installed the week it was originally scheduled and then a week later when it was rescheduled the installers showed up 3 and a 1/2 hours late. The install was absolutely atrocious! Wrong windows were ordered by the company, and verified that it was their mistake once my father was able to show them that they were missing the grid lines as ordered as well as it being delivered as double paint windows instead of the ordered and more expensive triple paint. The general manager of the Marysville location called and called and had the audacity to convince my elderly father to go ahead and allow the install and they would work to get the order corrected and install the triple pain and grid lines at a later date. Had I been in attendance I would not have moved forward however it was too late. It got even worse if you can imagine. The quality of the install looks like I hired somebody unlicensed, not bonded, and not insured but that is just not the case. The general manager then was able to come out a second time to check the quality of work and also agreed that it was not up to par. So now we have wrong windows installed terrible workmanship and still an incomplete job. But don't worry they expect payment even before the services have been fully rendered and certainly are not up to the quality standards in which they were paid for. Do yourself a favor and find a reputable company and one that will work with you when something is not right to get it corrected before. I've already complained to the Better Business Bureau and plan on continuing my stride to ensure this business business has less victims Like my parents have been. And also please be aware the issues still have not been fixed nor have the corrected windows been installed or anything that they have promised at this time